2017-07-14 / Front Page

City faces another cell phone, internet outage

BY JEFF LOWE
DISPATCH RECORD

A cell phone and internet outage on Tuesday continued what some city officials and business owners see as a frustrating trend of interruptions.

City Manager Finley DeGraffenried said cell phone and internet service were out from around 2:30 p.m. to roughly 9 p.m.

This marked the third outage in less than two months that disrupted telecommunications for hours during the business day. Like the ones that occurred in late May and late June, Tuesday’s outage was blamed on a fiber optic line that was cut somewhere south of Lampasas.

Service returned sporadically for some local customers during the six-and-a-half-hour outage that DeGraffenried mentioned.

The Burnet County Sheriff’s Office made a post to Facebook around 2:40 p.m. Tuesday regarding the outage. As in Lampasas County, 911 calls were rerouted to surrounding agencies, and dispatchers maintained communication with the other dispatch centers and deputies via radio.

DeGraffenried said he has a call into the city of Lampasas’ legal counsel to find out what agency has jurisdiction over this issue and what pressure can be put on the entities at fault for causing the outage. When he was interviewed Wednesday, DeGraffenried was not sure who was responsible for Tuesday’s disruption in telecommunications service.

“It is a significant issue for our local business as well as our emergency services,” the city manager said.

“The city itself is certainly looking into what pressure can be brought to bear on [whoever is responsible], ’cause this is just unacceptable to have three outages in basically six weeks,” he added.

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